FAQ

What Payment Methods Are Accepted?

We accept Visa, Mastercard, Amex, Shop Pay, Apple Pay, Google Pay, and Paypal Express Checkout.

WHERE DO YOU SHIP?

Currently we only ship to the Unites States.
We are now happy to announce worldwide shipment on our Swiss-made watches ONLY.

Do You Ship Internationally?

We only offer international shipping on our Swiss-made watch collections.

Please be aware that you will be responsible for any customs, duties, or VAT charged by the country you've requested we ship your order to. These fees are not included in our shipping fee, and we cannot estimate what fees you will be charged.

We strongly encourage you to research what your country's Custom Duty fees are before you complete your order. Your fees will be based on the full retail price of all items you purchased from us.

can i edit or cancel my order once it is placed?

Good question. We do our best to accommodate such requests, but we can't guarantee we will get it before your original order is fulfilled and/or shipped. So if you need to change or cancel an order, please email CS@authenticafashion.com as soon as you can and someone will get back to you as soon as possible.

We can accommodate these requests within an hour of having received the order. We like to ship out orders quickly, so you can get them soon.

If you needed to cancel an order that has already been fulfilled and we aren't able to accommodate your request, just return it requesting a refund and we will do so (except shipping charges) as long as everything is still in New condition.

If you needed to edit your order that has already been fulfilled and we aren't able to accommodate your request, just return it back to us requesting an exchange.

I accidentally put the wrong address on my order. What do i do?

Contact us via CS@authenticafashion.com ASAP. If the order has not yet shipped, it's likely we can update the address.

If your order has already shipped, you will need to contact your local post office to find out if you can re-route the package to the correct address, once it arrives at their facility. If your order is returned to us, we can then ship it to you with the correct address - however, you will be responsible for the additional shipping fee.

How Long Will It Take To Get My Package?

Our average shipping time is two weeks. For more detailed information please check out our Shipping policy.

What Shipping Methods Are Available?

We offer standard shipping on all our products. If your order is over $65 USD we pay for the shipping cost.

How Can I Return a Product?

If for any reason you'd like to return your purchase please send an email to CS@authenticafashion.com within 14 days of receiving your order. We will then send you detailed instructions on how to return the product. We do not cover return shipping costs.

Do I have to pay anything to return my items?

Yes, we currently do not cover return shipping.

SOMETHING IS WRONG WITH THE ITEM I BOUGHT. WHAT DO I DO?

Send us an email at CS@authenticafashion.com with the details and a photo of the defect and we will take care of you ASAP!

We guarantee high-quality apparel free of manufacturer defects in materials and workmanship. We are not responsible for damages caused by misuse or abuse.

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